Where is my order shipping from?
Most items are held in inventory in Fort Worth, Texas. Any items selected from the Trade Show or Special Order categories do not have inventory and will be produced after the order is placed.
What Shipping Method is best for me?
Each Shipping Method will offer a unique set of advantages and disadvantages centered mostly on cost and delivery time. It is our recommendation that UPS Ground is used as often as possible because this is the most reliable form of shipment for the price. If cost is a large factor in your purchasing decision, USPS is also a great option. Please keep in mind that USPS, while less expensive, will likely take longer to be delivered and is slightly less reliable. However, if you experience any shipping or delivery issues, regardless of method chosen, please reach out to customer service and our team will do our best to help find a solution, when possible.
Where can I pick up my "Local Fort Worth Pickup" order?
Pickup Location Hours (M-F; 9am - 4:30pm CST)
HF Custom Solutions
2612 W Waggoman St.
Fort Worth, TX 76110
Please ask any HF employee where our pickup area is. Your package should be waiting for you there as long as we've received your order at least 24 hours in advance. Any orders placed after 12pm CST on Friday, Saturday or Sunday will be processed during the next business day.
Please reach out to the Programs Department during normal business hours: M-TH (9am - 4:30pm CST) or FRI (8:30am - 12pm CST) if you need your items sooner: programs@hfcustomsolutions.com or call (817) 221-8342 and speak with a member of our customer service team.
What does "Special Order" mean?
The "Special Order" category contains items that are not kept in inventory at our Fort Worth warehouse. These items are made-to-order and will have a required minimum quantity to purchase. This minimum will vary from product to product and the requirement will be listed in each product page. All special order items will require a minimum of 2-3 weeks to produce and ship from their respective warehouses across the country. Because they are not kept in inventory, products may be backordered and/or have production delays at time of purchase. Our customer service team will communicate any delays of this nature with you as soon as your order begins processing.
Can I expedite my Trade Show or Special Order items?
Since these items are made-to-order, we are unable to expedite shipping. If you need your items quicker than the standard production time listed on the product's page, please reach out to our customer service team: programs@hfcustomsolutions.com and they may be able to assist in a faster production time (may include additional fees.)
Can I order a large quantity of products not found on the HiggStore?
Yes! Visit the Expanded Catalog for a wide range of products that can be customized with approved Higginbotham branding. Any requests submitted through the expanded catalog will be directed to an HF Custom Solutions Brand Consultant for processing. You are not able to order or pay for these items on the HiggStore. For any questions on this process please reach out to our customer service team: programs@hfcustomsolutions.com
When can I expect my order?
All orders are processed during normal business hours: M-F (8:30am - 5pm CST).
- All inventoried items will be packaged and shipped UPS Ground within 2-3 business days from time of purchase.
- To receive expedited shipping, your order must be placed before 12pm CST to be packaged for carrier pick up that same day. Expedited orders placed after 12pm CST on Friday, Saturday or Sunday will be processed during the next business day.
- Items from the "Trade Show" or "Special Order" category will ship 2-3 weeks from purchase date barring any inventory or production delays.
The order status and tracking information (when available) can be found under "My Orders" when you are logged in to your account.
What payment methods are available?
Items purchased for yourself can be paid with a personal credit card. Items purchased for company events can be paid using a company credit card.
All major credit cards are accepted excluding American Express.
What merchant description will show on my bank or credit card statement?
HF CUSTOM SOLUTIONS
What if the item is out of stock?
Out of stock items will have varying rates of replenishment depending on their particular production times. Please reach out to customer service for assistance.
Are my purchases refundable?
We want you to be completely satisfied with your purchase. For items in our inventory (excluding Trade Show and Special Order categories), you may return your order within 7 business days of receiving it. To qualify for a refund, all items from the transaction must be returned. Partial returns will be credited to your account. Please note that return shipping costs are the responsibility of the purchaser.
All returns can be made via special request by contacting the Programs Department at programs@hfcustomsolutions.com
Direct exchanges will not be allowed. You must process a return and then place a new order for the product you wish to get instead.
What about Gift Certificates?
Gift Certificates can be purchased at any value through Higgstore.com.
- A shopper must be logged in to add funds from a gift certificate to their account. A gift certificate can be redeemed at checkout or can be added to their user account beforehand.
- Users must be logged in to redeem a gift certificate.
- Codes can be added to the user’s account in their account dashboard or redeemed at checkout.
- Once redeemed, gift certificate funds are loaded as a balance and remain on the user’s account. For example, if the user has a $100 balance and only uses $75 towards an order, the remaining $25 stays on their account for use in the future.
- Expiration date is the last date a Gift Certificate can be redeemed.
- Once redeemed, the funds on the user’s account never expire.
- Is is preferred that Gift Certificates are used towards the Apparel, Office Goods, Drinkware and Accessories Categories.
- To use the account balance on the shoppers account, the shopper will click the box at check out to apply their account balance to this order
How can I contact customer service?
You can reach out to the Programs Department during normal business hours: M-F (9am - 4:30pm CST) at programs@hfcustomsolutions.com or call (817) 221-8342 and speak with a member of our customer service team.
